Strut King

Frequently Asked Questions

 

Shipping Services

Shipping 

All orders within the US (including Alaska and Hawaii) are shipped for free!  We ship all orders within the same day or the next business day, expect your order to reach you within 3 to 4 days from the shipping date.

Shipping to Puerto Rico, Guam, the US Virgin Islands and other US territories are under US shipping and are shipped free of charge. 

Expedited Shipping

Shipping can be expedited to a quicker service at an extra fee, options will be available upon checkout.  Expedited shipments must be received by 12pm to be shipped the same day.

Tracking

Orders shipped for free within the US are made through US Postal Service and do not have tracking, we find this method the quickest option available to you.  If you would like a tracking method, an upgrade to UPS will be needed at checkout.

International Shipments

International shipping prices will vary depending on the destination.  We can ship through US Postal Service or through UPS, shipments via USPS may take up to 2 weeks to arrive depending on location.

Shipping to Canada and other international orders may take up to 2 weeks to arrive.  Please have patience during this process and to allow time for your shipment to clear customs. 

 

Payment Options

Payments

We accept American Express, Discover, MasterCard, VISA and Paypal.  We do not accept checks or money orders at this time.  

Placing an order

We do not accept orders placed over the phone or through email, if you would like to place an order, please use the checkout system.

 

Customer Service

Cancelling orders

To cancel orders, please contact us immediately at sales@strutking.com . Only orders that have not yet been shipped can be cancelled.

Damaged goods

If your item was damaged during shipping or is defective, please contact us immediately at sales@strutking.com 

Missing parts

If you are missing install hardware in your package, please contact us at sales@strutking.com 

Receiving the wrong item

If you received a part different from what you ordered, please contact us immediately at sales@strutking.com upon receiving the item

Return Policy

If you are unsatisfied with the product, please email us at sales@strutking.com and let us know the reason for an exchange or return.  Only unused and uninstalled products may be returned.  Products may be returned to us within 30 days of purchase at a 15% restocking fee, please e-mail us for details for returning items.  Return shipping costs are not refunded and Strut King has the right to refuse any item that have been previously installed.

Price Matching

If the price on our site has changed within 30 days of your purchase, we can exchange you the difference.  Email us at sales@strutking.com with your order info.

Ebay Purchases

Purchases made through our eBay auctions do not qualify for price matching but may be returned if they are unused and uninstalled.